| Is customer
service available? |
You can reach us via e-mail at customercare@vavoomclothing.com
or using our contact form.
Should you need to speak with customer care, you may reach
us at: (714) 348-3383.
Monday - Friday (9 - 7) PST
Saturdays (10 - 4) PST |
| When will my order arrive? |
| We ship our orders using the first class US
Postal Service ground. Your order should arrive within
3 - 7 business days after the product leaves our premises.
Express delivery is available for some items if the order
is received before 10am. A special handling fee and delivery
fee will apply. |
| Do you have an actual
store I can shop? |
| Va Va Va Voom does
not have a physical store. Our products are available
through our on-line catalog. Because of this, we are able
to bring you great prices and offers. Throughout the year
we travel to plus size events all over the United States.
Please visit our events section
to find out where we will attend next. Additionally, we
do not publish a paper catalog of our products. |
| How do we handle a return
or an exchange? |
We will accept returns
on un-worn, resalable clothing with the tags intact for
a full refund if you contact us 14 days after the item
was shipped. Items that are over 14 days, are not resalable
but not defective, worn or have had the tags altered will
be accepted only on prior approval from us and only for
the current online catalog price or the lowest sale price.
Defective items are subject to a full refund if we are
contacted for a return up to 14 days.
It is the customer's responsibility to pay shipping costs
for returns. Exchanges are treated the same as a return.
Exchange items will not be shipped until we receive the
returned item. |
| Do you ship outside the
United States? |
| We normally ship to United States and Canadian addresses.
Orders placed from other countries require special shipping
and handling costs. If you are placing your order from
countries other than the United States or Canada, Please
contact us at customercare@vavoomclothing.com
before placing your order. |
| What are my payment options? |
| We accept Visa, Master card and Discover. We also accept
personal checks if the order is being shipped to the address
printed on the personal check. A hold will be placed on
the check for up to 7 days to allow for check clearance.
A $35.00 fee will be applied for all returned checks.
To avoid additional fees, we recommend you use our electronic
payment system on this site. There is no charge to use
this service, however sales tax will apply where applicable.
California residents will be charged an 8% tax on all
purchases. Canadian orders are subject to federal and
provincial taxes. |
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